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Sample Global Business Etiquette Reminders
While business people around the world are similar in regard to some of their preferences, be careful not to assume they share all of your preferences. Here are some examples of some of our similarities and differences. Additional examples will be mentioned throughout the chapter.
Greetings. Greetings are certainly commonplace. In many countries this involves a handshake. For example, in the United States a handshake is part of a standard greeting. The same is true in Guatemala when greeting a male. However, shaking hands with a Guatemalan woman is done only at her discretion.
Gift Giving. While gift giving may be thought to be a simple process, there is plenty room for offending your international business partner if you do not learn ahead of time what is acceptable and what is not. For example, recommended gifts for Hungarian business partners include alcohol and flowers. In contrast, you would not want to give your Malaysian counterpart alcohol as a gift since it is prohibited to practicing Muslims.
Punctuality. Being punctual for all appointments, including meetings, is common in most countries. This is especially true in Germany and New Zealand.
In contrast, punctuality is not strictly observed in Nicaragua. In is admired, however.
Dress. While conservative, formal business dress (e.g., suit, tie, jacket, skirt, conservative dress) is the expectation in most countries, there are exceptions.
For example, in Italy business attire should be elegant and fashionable. Furthermore, in Middle Eastern countries such as Kuwait, where modesty is highly valued, choose clothing that covers most of your body.
Business Etiquette at the Office
Business etiquette basics are simple, according to Hilka Klinkenberg, director of Etiquett International. The first general principle is the differences between business etiquette and social etiquette. Social etiquette is based on chivalry, a code based on the its origins in the military code of etiquette, which is based on hierarchy and power. Business etiquette, then, is based on rank, or the pecking order, not on gender.
Business etiquette’s first guiding principle is to treat people according to rank rather than gender. Men and women are peers in the workplace. If you are a man, you should hold open a for a woman if you would hold it open for a man in the same circumstance. The general rule is: Whoever reaches the door first opens it. Whether you are a man or a woman, doors are open for superiors, clients, and those who have their arms full of folders and packages.
Another instance of deciding who goes fist is when exiting an elevator. Unless a woman happens to be your CEO or you clients a woman in a chivalrous manner may be perceived as condescending. This perception can create a workplace climate of hostility. Many women believe they cannot be perceived as equal if they are treated chivalrously.
Professionals with disabilities should be treated with the same courtesy that you would afford any other business professional. When in doubt about how or whether to accommodate someone’s physical needs, ask the person what he or she prefers rather than evade the situation.
The main thing is to be yourself, and act as you would around else.
The second guiding principle of business etiquette is to always treat people with consideration and respect. This seems simple enough, but basic consideration of others seems to be lacking in today’s workplace. The return of the Golden Rule to business means that you should treat everyone as you would like to be treated.
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