Use the prompts to make first or second conditional sentences. Use unless if appropriate.

1 We have a cancellation / contact you. (likely) If we have a cancellation, we'll contact you.

2 More business people would use the hotel if we had Internet connection in every room. (unlikely)

3. The hotel will continue to lose guests if the weather does not improve. (likely)

4. We would not offer such excellent service if we did not have such loyal staff. (unlikely)

5 The staff will be happier if we change the hours of work. (likely)

6 If we find missing bag, we will let you know. (likely)

2 Complete the sentences with the Active or Passive of the verbs in brackets.

1 Where is housekeeping? None of the rooms on the second floor have been cleaned (clean) yet.

2 Yesterday, one of the conference guests (was taken) to hospital when she became ill.

3 A: Where's Mrs Brown?

B: She (is preparing) the banqueting room for the wedding later this afternoon.

4 Normally, in the afternoon, new flowers (are placed) in the reception area.

5 Someone (has just found) your earrings, so we (will send) them to you.

6 This area of the hotel (is cleaned) every day. The windows (are polished), the ? (is vacuumed) and the lights (are dusted).

7 The chicken (is served) with mushroom sauce and fresh vegetables.

8 The mixed seafood dish (contains) prawns and mussels.

3 Complete the sentences with the most suitable word. Use the information in brackets to help.

actually now ah! actually well right mm

1 A: She came into the dining room at about half past seven.

(encourage speaker)

B: Right.

A: Then she decided to go back to her room for something.

B: well

A: Then I suddenly heard Marie shouting.

B: ah!

2 Monday isn't the 16th. It is actually the 17th (correct information)