Размещено 4 года назад по предмету
Английский язык
от aminaablaevna2004
6 Complete the letter by writing one word in each gap.
The Manager, Stein’s Camping Accessories
Dear Sir/Madam,
I am writing to express my dissatisfaction (0) with the service I received at your shop on Saturday 24 November when I came in with a rucksack which I had purchased
(1) ____________ you in March.
I have had (2) ____________ many bad experiences with cheap rucksacks, that I decided to buy an expensive one with a guarantee. So in March, I spent £25
(3) ____________a rucksack, which (4) ____________ with a three-year guarantee. However, the zip of the rucksack has regularly jammed; in fact, (5) ____________ time you do it up you have to take great (6) ____________ not to get the surrounding material stuck in the zip. Recently it became so completely stuck that I
(7) ____________ patience with it and tore the zip open. The rucksack is now unuseable, but my point is that there is a basic design fault to it.
I pointed all (8) ____________ out to the sales assistant, and produced the receipt and guarantee. The assistant said that it was dirty, and that a replacement
(9) ____________ not be issued. I explained that it was dirty because I use it every day to cycle in to work, and that on rainy days it gets splashed. But
(10) ____________ it is dirty or not has nothing to (11) ____________ with my complaint, which was about the defective zip. Finally, the assistant said I should contact the manufacturers, and gave me their name and address. However,
(12) ____________ consulted my local Citizens Advice Bureau, I find this
(13) ____________ be wrong. It is the responsibility of the shop (14) ____________ the purchase was made to refund money (15) ____________ supply a replacement for faulty goods.